Frequently Asked Questions - FAQs - Hitech Export, USA
Here is a list of frequently asked questions (FAQ) that we receive from our clients. If you find that any of the questions are not answered to your satisfaction, or you want further details, please feel free to contact us at [email protected].
What is unique about Hitech Export, Inc.'s services?
Hitech Export, Inc. acts as an ideal consulting partner for your business needs with a commitment to provide high quality cost effective services by following the best practices in the industry. We believe in timely completion of projects, keeping close communication with you at all times.
Do you have any disaster management measures in place?
We have two top-notch service delivery centers in India. In case of emergency, these centers can provide the required services. These back-up offices are fully geared to function as an extension to all facilities, services, data, and manpower for the affected center of operation.
How does your company efficiently combine all its services under one roof?
Hitech Export, Inc. provides a variety of services under the categories of Data Management, Document Management, Back office Operations, Image Management and Software Development. While all these services are grouped under one roof, each has its own administration system and chain of command. This ensures that each and every project coming our way is directed to the concerned department without any delay or ambiguity.
We have instated sophisticated technological resources. We have multiple (T-1) lines for high speed data communication. Apart from that, we have a dedicated computer for each employee. We also use the latest software and equipment relevant to each department that facilitates ease of work, and in turn, higher productivity.
What is the preferred means of communication? (Email, MSN, ICQ, phone, fax, etc)
Email and Chat (MSN/Yahoo/Aol) are the most preferred mediums of communication. However, you can contact us through phone and facsimile also as and when required. While discussing project requirements, we normally use NetMeeting, GotoMyPC etc.
Hitech Export, Inc. has a meticulous process of hiring personnel. We incorporate stringent hiring policy to ensure consistency of human resources. Furthermore, we provide regular training to our staff to make sure their productivity levels are always high. We organize workshops regularly to introduce our employees to new trends in the industry so that they are constantly in sync.
What does your software development team specialize in?
Our software professionals are well-versed in various programming tools and languages like C#.net, Microsoft ASP, Java, JSP, and ASP.NET etc. They also handle projects related to different platforms like Microsoft Windows and Red Hat Linux.
For continuous processes involving Data Management and Document Management such as data entry, data processing, data capture and the likes, how do you ensure quality, accuracy and compliance to deadlines?
Over and above the fact that we employ skilled operators and train them frequently, we maintain strict work timings. We ensure that our staff works in shifts so that there is no fall in the accuracy of work. Every employee works for a fixed number of hours, and a fresh staff takes over before any slack sets in. This continuous cycle guarantees conformity to deadlines and high quality project delivery.
We have flexible turnaround time and can always adjust timelines as per your requirements. However, in case of high volume requirements, we may require an initial set up time of a few days to plan processes.
How do you charge us for your services? How do we make payments to you?
We maintain a minimum billing of US$ 100. We charge you for our services according to what suits you best - per hour or per project or per man month basis. We prefer to be paid on a monthly or fortnightly basis depending on the invoice amount. For one-off projects below $500, we request to be paid on completion of project.
We have bank accounts in Omaha, NE in the US. We accept payment through Check, ACH or Wire Transfer. We will be setting up Credit Card payment facility soon. For your information, we do not accept payments through Pay Pal or Western Union.
How do you ensure confidentiality and security of our data?
Our employees sign and strictly abide by a Non-Disclosure agreement drafted by Hitech Export, Inc.. Moreover, the work premises are closely guarded and only employees are permitted to enter them. The staff is not allowed to carry any storage device like floppies, CDs, Flash Drives etc. Each employee has his/her own password and, access to a given computer/workstation is also restricted. No tangible property can leave the work premises without permission from higher authority.